Frequently Asked Questions

Everything you need to know before ordering.

Order & Shipping

How long does delivery take?

Your order usually arrives within 2-4 business days. Once it has shipped, you will receive a tracking number via email, which you can use to track your shipment.

Do I get a tracking number?

Yes, after shipping you will automatically receive your tracking number by email. You can check the status of your delivery here.

Which countries do you ship to?

We ship primarily within Germany, but also to all other EU countries. Shipping outside the EU is planned, but not yet possible.

What does shipping cost?

Within Germany, you pay a flat rate of €6.99; for other EU countries, it's a flat rate of €15.99. Shipping costs will be clearly displayed again in the checkout before you complete your order.

Is everything shipped with DHL?

Yes, we usually ship all our orders with DHL.

Payment

How can I pay?

You can conveniently pay by credit card, PayPal, and many other common methods. All options are displayed directly at checkout.

Is payment secure with you?

Yes, all payments are processed through encrypted, verified payment providers.

Returns

Can I return something?

Yes, you can return your order within 14 days of receipt. The customer is responsible for the return shipping costs.

My product is damaged. What should I do?

Write to us directly via WhatsApp, and we will find a suitable solution quickly and easily.

How long does a refund take?

Once we have received and successfully inspected your return, the refund will be initiated to your chosen payment method. Please note that the transfer may take up to 14 days.

Products

Are your TCG products authentic?

Yes, all our trading cards and accessories are original products.

Support & Contact

What's the quickest way to reach you?

Fastest way is via WhatsApp, just text Miica, our support whale.

How quickly do you respond?

We're here for you around the clock and will reply as quickly as possible.

Do you also have a physical store?

Currently, we are exclusively available online. A physical store is already in the works and will open soon; we will keep you updated.


Didn't find your question? Message Miica on WhatsApp.